Titel
Video remote interpreting in clinical communication: A multimodal analysis
Abstract
Objective: Investigating how the spatial and audiovisual conditions in video remote interpreting (VRI) shape communicative interaction in a language-discordant clinical consultation.
Methods: We conducted a multimodal analysis of an authentic VRI-mediated consultation with special reference to spatial arrangements, audiovisual conditions, and the healthcare professional’s use of embodied communicative resources (body orientation, eye gaze, gestures).
Results: The physician is found to pursue his communicative goals for the consultation by first creating an appropriate spatial and technical environment and then supporting his information-giving and relationship-building actions through the use of nonverbal (embodied) resources like body orientation, gaze and gestures as well as specific turn-management behaviour.
Conclusion: VRI allows healthcare professionals to access professional interpreters for language-discordant consultations but requires appropriate technical and spatial arrangements as well as users capable of adapting their communicative behaviour to spatial and audiovisual constraints.
Practice implications: Alongside telephone interpreting, VRI is the solution of choice for language-discordant clinical encounters in times of the Covid-19 pandemic. Its use requires appropriate technical and spatial arrangements as well as specific skills on the part of healthcare professionals to cope with inherent audiovisual constraints.
Stichwort
Video remote interpreting (VRI)Language barriersLanguage-discordant consultationsProfessional interpreterTriadic interactionMultimodal analysisGaze
Objekt-Typ
Sprache
Englisch [eng]
Persistent identifier
phaidra.univie.ac.at/o:1586523
Erschienen in
Titel
Patient Education and Counseling
Band
104
Ausgabe
12
ISSN
0738-3991
Erscheinungsdatum
2021
Seitenanfang
2867
Seitenende
2876
Publication
Elsevier BV
Erscheinungsdatum
2021
Zugänglichkeit
Rechte
Rechteangabe
© 2021 The Author(s)
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