Abstract (eng)
This thesis investigates factors possibly contributing to low enrolment rates of community-based health insurance (CBHI), and to low levels of healthcare utilization and claims submission among scheme members. Findings from the literature and from the analysis of WHO health-related data reveal the following factors: socio-economic and socio-demographic characteristics, individual’s health status, quality of health services, scheme management structure, knowledge and perception of CBHI, social capital, individual’s risk preference, transportation costs, living distance to a health facility or claims office, inability to collect all necessary documents before submission deadline, belief that the claim will be rejected again.