Abstract (eng)
The present paper aims at analysing communication within healthcare settings. When a person is undergoing medical treatment in another country, it is important to deliver medical information in a correct manner verbally and also in written form. To this end, the role of experts of the language, i.e. interpreters and translators, is crucial. This paper analyses the work of translators working in such an environment by underlining all the aspects of the profession and the challenges that may arise, not only concerning the linguistic aspects but also the “human” ones, such as the need of thirdparty supervision in particular cases. For this study four participants have been interviewed: each of them worked or is working as a hospital translator. They were asked to talk about their experience by mentioning not only the linguistic challenges, but also emotional aspects of their job. The interviews have been carried out by e-mail. Making reference to the research questions and the results collected, similarities have been found out according to linguistic aspects: it has been found that many translators do ask a medical expert for further information or advice when they are facing difficult medical terms; alternatively, they create their own medical glossaries. Other similarities regard the ethical aspects and the importance of not disclosing confidential information. Also working hours and routine are described as similar. Furthermore, the importance of the relationship that may develop between patient and translator was stressed, as the latter may be the only point of reference for the patient. Willingness to help is also another important aspect that will be treated in this paper, as well as cultural encounter. Regarding the emotional effects of translation in the medical context, supervision sessions have been highlighted as a useful tool and opportunity to overcome difficult situations.